Privacy Policy

This privacy policy provides information as to how Real Change Hypnotherapy collects, uses, communicates and makes use of personal information. When providing this information, you consenting to receive promotional messages related to Real Change Hypnotherapy and any messages related to organizing and confirming appointments with Real Change Hypnotherapy.

We are committed to keeping your e-mail address confidential. We do not sell, rent or lease our subscription lists to third parties, and we will not provide your personal information to any third-party individual, government agency, or company at any time unless strictly compelled to do so by law.

If any time you wish to withdraw this consent you are able to unsubscribe using the link provided on every email sent

via the customer management system. You can also contact us at any time on:

 contact@realchangehypnotherapy.com.au to withdraw your consent.

Generally, we use personal information for purposes of administrating our business activities and informing you about promotions or new services.

 

We take the storage of all personal documentation very seriously. We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights.

 

All information given by Client will be treated as highly confidential by the Hypnotherapist and written notes will be destroyed within 52 weeks after treatment is concluded.

Making Appointments Policy

We require credit card number or an advanced payment to hold and confirm an appointment.

We accept payments by credit card, bank transfer or direct payment before the  appointment due.

Credit cards will not be charged unless you do not show up, cancel or reschedule your appointment without the required two working days’ ( i.e. Monday – Friday) notice. 

 

Cancellations, Missed Appointments and Rescheduling Appointments Policy

 

Credit cards will not be charged if the client cancels or reschedules two office (working) days before the day of the appointment.  For example, if the appointment is on Thursday, in order not to be charged for an appointment, our office must be notified of the change no later than Tuesday during office hours.  No exceptions.

 

Clients making cancellations, missing appointments or rescheduling on the same day as the appointment will be charged for the time scheduled for that day, because we will be unable to utilize that time to schedule in another client upon such short notice.  No exceptions.

 

This is being done to ensure that our appointment times are being best utilized.  Many clients are needing to wait 1-2 weeks to come in.  If we are given enough advance notice, then we are able to schedule our clients efficiently.

 

This will also ensure better use of our hypnotherapists’ time.  Hypnotherapists better serve our clients when appointment times are being kept.

 

We thank you for your understanding and we look forward to serving you.